Turn WhatsApp into Your Best Support Channel
Resolve customer issues faster with a shared team inbox, intelligent chatbots, and automation that handles the routine — so your agents can focus on conversations that matter.
Support tools that scale
Handle more conversations with fewer agents — without sacrificing quality.
Shared Team Inbox
All WhatsApp conversations in one place. Assign to agents, transfer between teams, and maintain full conversation history with customer context.
Chatbot for Common Queries
Deploy a chatbot that handles FAQs, checks order status, processes returns, and collects information — before a human agent ever gets involved.
Auto-Routing & Assignment
Route conversations to the right team based on keywords, customer tags, or business hours. Balance workload automatically across available agents.
Rich Media Support
Agents can send and receive images, videos, documents, and audio. Share invoices, troubleshooting guides, and product manuals directly in the chat.
Resolve & Reopen Workflow
Mark conversations as resolved when handled. If the customer messages again, the conversation reopens with full history — nothing is ever lost.
Auto-Replies & Away Messages
Set up instant auto-replies for off-hours, holidays, and peak times. Let customers know their message was received and when to expect a response.
Support workflows that delight customers
Automate the routine. Humanize the complex.
Tiered Support Flow
Automatically escalate complex issues while resolving simple ones instantly.
Customer messages your WhatsApp number
Chatbot greets and identifies the issue category
Tier 1: chatbot resolves common queries (FAQ, status, hours)
Tier 2: unresolved issues routed to available agent
Tier 3: complex cases escalated to senior support with full context
Post-Resolution Follow-up
Close the loop on every support interaction.
Agent marks conversation as resolved
24 hours later: automated satisfaction survey (1-5 stars)
If 4-5 stars: thank you message + request Google review
If 1-3 stars: apology + route to team lead for callback
Monthly: analyze satisfaction trends by agent, issue type, and response time
Fits your existing support stack
Add WhatsApp to your support channels without disrupting existing workflows.
Helpdesk Integration
Connect WhatsApp conversations to your existing helpdesk. Tickets, SLAs, and resolution tracking work the same way they always have.
Knowledge Base Connection
Chatbot pulls answers from your knowledge base. As you update articles, your WhatsApp bot automatically serves the latest information.
Agent Performance Analytics
Track response times, resolution rates, and customer satisfaction by agent. Identify training needs and celebrate top performers.
Ready to transform your customer support?
Start your 14-day free trial. No credit card required.