Collaborate with roles and permissions
Invite team members, assign admin or member roles, and control who can access what. Track conversation assignments and team activity to keep your customer communication organized.
What makes Team Management powerful
Role-Based Access Control
Assign admin or member roles to every team member. Admins manage settings, numbers, and templates. Members focus on conversations and contacts. Clear boundaries keep your account secure.
Seat Limits Per Plan
Each plan includes a set number of team seats. Starter includes 1 seat, Growth includes 3, and Enterprise offers unlimited seats. Scale your team as your business grows.
Conversation Assignment
Assign incoming conversations to specific team members from the inbox. Filter by assigned or unassigned to balance workload and ensure every customer gets a timely response.
Team Activity Tracking
See which team members are active, how many conversations they handle, and their response times. Use this data to optimize team performance and identify coaching opportunities.
Built for real business scenarios
Customer Support Teams
Create member accounts for each support agent. Assign conversations based on expertise or availability. Admins monitor the queue and reassign as needed during peak hours.
Multi-Department Organizations
Give sales, support, and marketing teams their own access with appropriate permissions. Each department handles their conversations while admins maintain oversight.
Agency Client Management
If you manage WhatsApp for multiple clients, use team roles to give client stakeholders read-only or limited access while your agency team handles day-to-day operations.
Ready to use Team Management for your business?
Start your 14-day free trial today. No credit card required.