Respond instantly, even when you are away
Configure intelligent auto-reply rules that respond to customers automatically based on triggers, keywords, and business hours. Six rule types cover every common business scenario without writing a single line of code.
What makes Automation Rules powerful
Six Rule Types
Greeting messages for first-time contacts, away messages during off-hours, vacation notices, out-of-office replies, automatic unsubscribe handling, and automatic resubscribe flows. Every scenario is covered.
Keyword Triggers
Set up keyword-based triggers that detect specific words or phrases in incoming messages. Use exact match or contains matching to route conversations and send relevant auto-replies.
Business Hours Scheduling
Define your business hours and let automation handle the rest. Greeting rules fire during working hours, away rules fire outside them. Customers always get an immediate response.
Opt-out Management
Automatically detect unsubscribe keywords like STOP and remove contacts from active messaging. Resubscribe rules detect START keywords and restore opt-in status seamlessly.
Built for real business scenarios
24/7 Customer Response
Ensure every customer message gets an instant acknowledgment, even at 2 AM. Set up away messages with expected response times so customers know when to expect a human reply.
Lead Qualification
Use keyword triggers to identify high-intent messages like pricing, demo, or buy. Route these conversations to your sales team automatically with a qualifying auto-reply.
Compliance and Opt-out
Stay compliant with messaging regulations by automatically honoring opt-out requests. Track unsubscribe and resubscribe events in your contact timeline for full audit trail.
Ready to use Automation Rules for your business?
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