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WhatsApp Message Template Library

25+ ready-to-use WhatsApp Business API message templates. Copy, customize, and submit for Meta approval in minutes.

25 templates

OTP & Authentication

Standard OTP

One-time password for login or verification

Your {{1}} verification code is *{{2}}*. This code expires in {{3}} minutes. Do not share it with anyone.

Variables:{{1}} App name{{2}} OTP code{{3}} Expiry minutes

otpauthenticationsecurity

OTP & Authentication

Registration OTP

Account registration verification

Welcome to {{1}}! Your registration OTP is *{{2}}*. Enter this code within {{3}} minutes to verify your account.

Variables:{{1}} Brand name{{2}} OTP code{{3}} Expiry minutes

otpregistrationonboarding

E-Commerce & Orders

Order Confirmation

Confirm a placed order immediately

Hi {{1}}! Your order #{{2}} has been confirmed. 🛍️

*Order Total:* ₹{{3}}
*Expected Delivery:* {{4}}

Track your order: {{5}}

Thank you for shopping with {{6}}!

Variables:{{1}} Customer name{{2}} Order ID{{3}} Amount{{4}} Delivery date{{5}} Tracking URL{{6}} Store name

orderecommerceconfirmation

E-Commerce & Orders

Order Shipped

Notify customer when order is dispatched

Great news, {{1}}! 🚚 Your order #{{2}} has been shipped.

*Courier:* {{3}}
*Tracking ID:* {{4}}

Track live: {{5}}

Expected delivery: {{6}}

Variables:{{1}} Customer name{{2}} Order ID{{3}} Courier name{{4}} Tracking ID{{5}} Tracking URL{{6}} Delivery date

shippingdispatchecommerce

E-Commerce & Orders

Abandoned Cart Recovery

Recover carts left behind by customers

Hi {{1}}, you left something behind! 🛒

Your cart at *{{2}}* is still waiting for you:
• {{3}}

Complete your order and get {{4}} off with code *{{5}}*

Offer valid for {{6}} hours only 👇
{{7}}

Variables:{{1}} Customer name{{2}} Store name{{3}} Cart items{{4}} Discount amount{{5}} Coupon code{{6}} Hours valid{{7}} Checkout URL

abandoned cartrecoveryecommerce

E-Commerce & Orders

COD Order Confirmation

Confirm Cash on Delivery orders and reduce returns

Hi {{1}}, please confirm your COD order #{{2}} worth ₹{{3}}.

*Reply YES* to confirm delivery or *Reply NO* to cancel.

Delivery address: {{4}}
Delivery date: {{5}}

Variables:{{1}} Customer name{{2}} Order ID{{3}} Amount{{4}} Address{{5}} Delivery date

codcash on deliveryorder confirmation

Real Estate

New Property Alert

Alert leads about a new listing matching their criteria

Hi {{1}}! 🏠 New listing matching your preference:

*{{2}}*
📍 {{3}}
💰 ₹{{4}}
🛏 {{5}} BHK | 📐 {{6}} sq.ft

Book a site visit: {{7}}

Hurry — only {{8}} units available!

Variables:{{1}} Lead name{{2}} Project name{{3}} Location{{4}} Price{{5}} BHK type{{6}} Area{{7}} Booking URL{{8}} Units remaining

real estatepropertyalert

Real Estate

Site Visit Reminder

Remind a prospect about their scheduled site visit

Hi {{1}}, this is a reminder for your site visit tomorrow!

🏗 *Project:* {{2}}
📍 *Address:* {{3}}
🕐 *Time:* {{4}}
👤 *Your host:* {{5}}

Reply CONFIRM to confirm or RESCHEDULE to change the time.

See you there!

Variables:{{1}} Customer name{{2}} Project name{{3}} Address{{4}} Visit time{{5}} Agent name

real estatesite visitreminder

Appointments & Reminders

Appointment Confirmation

Confirm a booked appointment

Hi {{1}}! Your appointment is confirmed ✅

📅 *Date:* {{2}}
⏰ *Time:* {{3}}
📍 *Location:* {{4}}
👨‍⚕️ *With:* {{5}}

Need to reschedule? Reply CHANGE or call us at {{6}}.

Variables:{{1}} Customer name{{2}} Date{{3}} Time{{4}} Location{{5}} Doctor/Professional name{{6}} Phone number

appointmentconfirmationhealthcare

Appointments & Reminders

Appointment Reminder (24h)

Remind customer of appointment 24 hours before

Reminder: You have an appointment tomorrow, {{1}}!

📅 {{2}} at {{3}}
📍 {{4}}

Reply YES to confirm or NO to cancel.

Variables:{{1}} Customer name{{2}} Date{{3}} Time{{4}} Location

reminderappointment24h

Payments & Finance

Payment Reminder

Remind customer about an upcoming or overdue payment

Hi {{1}}, this is a friendly reminder that your payment of ₹{{2}} is due on {{3}}.

📝 *Invoice:* {{4}}
💳 Pay now: {{5}}

If you have already paid, please ignore this message. Questions? Reply here.

Variables:{{1}} Customer name{{2}} Amount{{3}} Due date{{4}} Invoice number{{5}} Payment URL

paymentinvoicereminder

Payments & Finance

Payment Received

Confirm receipt of payment

Hi {{1}}, we have received your payment of ₹{{2}} ✅

*Transaction ID:* {{3}}
*Date:* {{4}}
*Invoice:* {{5}}

Download receipt: {{6}}

Thank you for your prompt payment!

Variables:{{1}} Customer name{{2}} Amount{{3}} Transaction ID{{4}} Date{{5}} Invoice number{{6}} Receipt URL

paymentreceiptconfirmation

Feedback & Reviews

Post-Purchase Review Request

Ask customer to leave a review after a purchase

Hi {{1}}! How did we do? 🌟

Your order #{{2}} was delivered {{3}} ago. We would love to hear your feedback!

Rate your experience (1-5): {{4}}

Your review helps other customers and helps us improve. Takes just 30 seconds!

Variables:{{1}} Customer name{{2}} Order ID{{3}} Days since delivery{{4}} Review URL

reviewfeedbackpost-purchase

Feedback & Reviews

Service Feedback

Collect NPS or CSAT after a service interaction

Hi {{1}}, thank you for contacting {{2}} support.

How would you rate your experience today?
👍 *Reply 1* — Excellent
👌 *Reply 2* — Good
😐 *Reply 3* — Average
👎 *Reply 4* — Poor

Your feedback takes 10 seconds and helps us improve.

Variables:{{1}} Customer name{{2}} Company name

npscsatsupport

Marketing & Promotions

Flash Sale Announcement

Announce a time-limited sale to opted-in contacts

🚨 *FLASH SALE — {{1}} Hours Only!*

Hi {{2}}! Our biggest sale of the season starts NOW.

🏷 Up to *{{3}}% OFF* on {{4}}
⏰ Sale ends: {{5}}

Shop now before it's gone → {{6}}

Use code *{{7}}* at checkout for extra {{8}}% off!

Variables:{{1}} Sale duration hours{{2}} Customer name{{3}} Discount percentage{{4}} Product category{{5}} End datetime{{6}} Shop URL{{7}} Coupon code{{8}} Extra discount

salemarketingpromotion

Marketing & Promotions

New Product Launch

Announce a new product to your subscriber list

🎉 Introducing *{{1}}*!

Hi {{2}}, we just launched something you are going to love.

✨ {{3}}
✨ {{4}}
✨ {{5}}

*Launch price:* ₹{{6}} (regular ₹{{7}})

Be among the first to try it → {{8}}

Offer valid until {{9}} only.

Variables:{{1}} Product name{{2}} Customer name{{3}} Feature 1{{4}} Feature 2{{5}} Feature 3{{6}} Launch price{{7}} Regular price{{8}} Product URL{{9}} Offer end date

product launchmarketingnew product

Marketing & Promotions

Festival Offer (Diwali/Holi/Eid)

Festival season promotion

🪔 *{{1}} Special from {{2}}!*

Hi {{3}}, wishing you a joyful {{1}}!

🎁 Special offer just for you:
*{{4}}% off* on your next purchase

Use code: *{{5}}*
Valid till: {{6}}

Shop now: {{7}}

Happy {{1}}! 🎉

Variables:{{1}} Festival name{{2}} Brand name{{3}} Customer name{{4}} Discount percentage{{5}} Coupon code{{6}} Validity date{{7}} Shop URL

festivaldiwaliindia

Customer Support

Ticket Raised Acknowledgement

Confirm receipt of a support request

Hi {{1}}, we have received your support request.

🎫 *Ticket ID:* {{2}}
📝 *Issue:* {{3}}
⏱ *Expected resolution:* {{4}}

Our team will get back to you at {{5}}.

Track your ticket: {{6}}

For urgent issues, reply URGENT.

Variables:{{1}} Customer name{{2}} Ticket ID{{3}} Issue summary{{4}} Resolution time{{5}} Support email{{6}} Ticket URL

supportticketacknowledgement

Customer Support

Issue Resolved

Notify customer that their support ticket is resolved

Hi {{1}}, great news! Your ticket #{{2}} has been resolved ✅

*Resolution:* {{3}}

Was this helpful? Reply:
👍 YES — if resolved
👎 NO — if you need more help

Thank you for your patience, {{1}}!

Variables:{{1}} Customer name{{2}} Ticket ID{{3}} Resolution summary

supportresolvedticket

Education & Coaching

Class / Session Reminder

Remind students about an upcoming class

📚 Class Reminder for {{1}}!

Hi {{2}}, your *{{3}}* class starts in {{4}} hours.

📅 *Date:* {{5}}
⏰ *Time:* {{6}}
🔗 *Join link:* {{7}}

Topic today: {{8}}

See you there! Reply SKIP if you cannot attend.

Variables:{{1}} Course name{{2}} Student name{{3}} Subject{{4}} Hours until class{{5}} Date{{6}} Time{{7}} Class URL{{8}} Today's topic

educationclassreminder

Education & Coaching

Fee Payment Due

Remind parents/students about pending fees

Dear {{1}},

This is a reminder that the fee for *{{2}}* — {{3}} is due.

💰 *Amount:* ₹{{4}}
📅 *Due date:* {{5}}

Pay online: {{6}}

For queries, contact the admin office or reply here.

Variables:{{1}} Parent/Student name{{2}} Institute name{{3}} Course/Grade{{4}} Amount{{5}} Due date{{6}} Payment URL

educationfeespayment

Re-Engagement

Win-Back Campaign

Re-engage inactive customers with a special offer

Hi {{1}}, we miss you! 👋

It has been {{2}} since your last purchase at *{{3}}*.

We would love to have you back. Here is a special offer just for you:

🎁 *{{4}}% off* your next order
🏷 Code: *{{5}}*
📅 Valid until: {{6}}

Shop now: {{7}}

Variables:{{1}} Customer name{{2}} Time since last purchase{{3}} Brand name{{4}} Discount percentage{{5}} Coupon code{{6}} Expiry date{{7}} Shop URL

re-engagementwin-backinactive

Re-Engagement

We Updated — Come Back

Inform lapsed users about new features

Hi {{1}}! Big news from *{{2}}* 🎉

We have added some exciting new features since you were last here:

🆕 {{3}}
🆕 {{4}}
🆕 {{5}}

Log in and explore → {{6}}

We are offering {{7}} days free access to try everything. No credit card needed.

Variables:{{1}} User name{{2}} App name{{3}} Feature 1{{4}} Feature 2{{5}} Feature 3{{6}} Login URL{{7}} Free trial days

saasre-engagementnew features

Greetings & Welcome

New Customer Welcome

Welcome a new customer right after signup

Welcome to *{{1}}*, {{2}}! 🎉

Your account is ready. Here is how to get started:

1️⃣ {{3}}
2️⃣ {{4}}
3️⃣ {{5}}

Need help? Reply anytime — we typically respond in {{6}}.

Let us know if you have any questions!

Variables:{{1}} Brand name{{2}} Customer name{{3}} Step 1{{4}} Step 2{{5}} Step 3{{6}} Response time

welcomeonboardingnew customer

Greetings & Welcome

Birthday Greeting with Offer

Surprise customers on their birthday

🎂 Happy Birthday, {{1}}!

Wishing you a wonderful birthday from all of us at *{{2}}*.

As our birthday gift to you:
🎁 *{{3}}% off* your next order
🏷 Code: *{{4}}*
📅 Valid today only!

Celebrate with: {{5}}

Variables:{{1}} Customer name{{2}} Brand name{{3}} Discount percentage{{4}} Birthday coupon code{{5}} Shop URL

birthdaygreetingloyalty